منابع مشابه
E-government Services: Accessibility and Usability
In recent years, e-government services have greatly benefited society by simplifying and enhancing processes, making administrative procedures more efficient and reliable, guaranteeing transparency and increasing user satisfaction. Most of this modernization process occurred using simple services, relying on World Wide Web (WWW) protocols and user interfaces. Due to their institutional nature, ...
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The website developer and designer should follow usability guidelines to provide a user-friendly interface. Many guidelines and heuristics have been developed by previous studies to help both the developer and designer in this task, but E-government websites are special cases that require specialized guidelines. This paper introduces a set of 18 guidelines for evaluating the usability of e-gove...
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The Italian National Centre for Information Technology in Public Administration (CNIPA) introduced the concept of Local Alliances for Innovation (ALI) as the tool for the inclusion of small municipalities in the spread of E-Government in Italy. Based on the CNIPA’s definition, the paper discusses the concept of ALI as an organizational model that can be resorted to in order to reduce the admini...
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ژورنال
عنوان ژورنال: International Journal of Public Administration in the Digital Age
سال: 2016
ISSN: 2334-4520,2334-4539
DOI: 10.4018/ijpada.2016010104